Your privacy matters to us. This page explains exactly what data ph92 collects, how we use it, and the rights you have as a player in the Philippines.
ph92 is committed to protecting the privacy and personal data of every player who uses our platform at ph92.pro. This Privacy Policy explains what information we collect, whywe collect it, how we use it, and the choices you have regarding your personal information. We operate in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and we take our obligations under that law seriously. By registering an account or using any feature of ph92, you acknowledge that you have read and understood this policy. If you have any questions or concerns about how your data is handled, you may contact us at [email protected] at any time. We review and update this policy periodically, and any changes will be posted on this page with a revised effective date.
When you register and use ph92, we collect certain personal information that is necessary to operate your account and provide our services to you. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, betting history, and account balance information in Philippine pesos (PHP). Technical data is collected automatically when you access our platform, including your IP address, device type, browser version, operating system, and session timestamps. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activities on the platform. All data collected is limited to what is necessary and proportionate to the purposes described in this policy.
ph92 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not store full payment card numbers on our servers — payment processing is handled by our trusted local Philippine payment partners who maintain their own security standards. We do not collect data from minors, and any account found to belong to a person under 21 years of age will be closed immediately and any associated data deleted in accordance with applicable law. We do not use facial recognition or biometric data for any purpose on our platform. Our data collection practices are designed to be transparent, minimal, and always in the best interest of our Filipino players.
The personal data we collect is used exclusively to operate, maintain, and improve the ph92 platform for players across the Philippines. Specifically, we use your information to verify your identity and age before activating your account, to process deposits and withdrawals in PHP, and to detect and prevent fraudulent or suspicious activity. We use technical data to optimise the platform's performance on mobile devices, which is how the majority of our Filipino players access ph92. Your contact details may be used to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your explicit consent. We may also use aggregated, anonymised data to analyse platform usage trends and improve our services, but this data cannot be used to identify any individual player.
We process your personal data on the following legal bases: the performance of a contract (your account agreement with ph92), compliance with legal obligations under Philippine law including anti-money laundering regulations, and our legitimate interests in operating a safe and fair gaming platform. Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal. We do not make automated decisions that produce significant legal effects on players without human review.
ph92 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data privacy law and to implement appropriate security measures. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or when we believe disclosure is necessary to protect the rights, property, or safety of ph92, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to gaming operators in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged from our systems once they are no longer needed for security or operational purposes. If you request deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, and we will confirm the action taken within a reasonable timeframe. Data that we are legally required to retain will be kept securely and will not be used for any other purpose during the retention period.
ph92 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and our servers are protected by firewalls, intrusion detection systems, and regular security audits. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data privacy obligations. We strongly encourage all players to use a strong, unique password for their ph92 account and to enable any available account security features. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you use ph92 at your own risk in this regard. If you suspect that your account has been compromised, please contact us immediately at [email protected].
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph92. You have the right to be informed about how your data is collected and used, which this policy fulfils. You have the right to access a copy of the personal data we hold about you, and to request correction of any inaccurate or incomplete information. You have the right to object to the processing of your data in certain circumstances, and to request erasure of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to data portability — to receive your personal data in a structured, commonly used format — and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our data privacy team at [email protected] with your request, and we will respond within the timeframe required by law.
ph92 uses cookies and similar tracking technologies to improve your experience on our platform and to ensure it functions correctly on your device. Essential cookies are required for the platform to operate — they enable you to log in, maintain your session, and use core features — and cannot be disabled without affecting your ability to use ph92. We also use analytical cookies to understand how players navigate the platform so that we can make improvements, but these cookies do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use ph92 after being informed of our cookie practices, you consent to our use of cookies as described in this policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph92 handles your personal data, please do not hesitate to reach out to us. You can contact our data privacy team by email at [email protected] — we aim to respond to all privacy-related enquiries within five business days. This policy was last reviewed in 2025 and will be updated as necessary to reflect changes in our practices or applicable Philippine law. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your privacy. Your continued use of ph92 following any update to this policy constitutes your acceptance of the revised terms.
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